Refund policy

At Ignite Custom Herbals, we are committed to providing high-quality, custom-formulated naturopathic products designed to support your health and well-being. Due to the personalised nature of our products, we have specific policies regarding returns, refunds, and exchanges. Please read the following guidelines carefully to understand our practises.

Returns, Refunds, and Exchanges

Custom Product Policy:

All products at Ignite Custom Herbals are custom-made to order based on individual needs and specifications. As a result, we are unable to accept returns, provide refunds, or offer exchanges for any of our products. This policy helps us maintain the highest standards of quality and ensures that each product is uniquely tailored to our customers.

Order Selection:

We encourage you to carefully select your items and quantities before placing your order. Product information is provided to assist in making informed decisions. If you need more detailed information, please reach out and contact us.

Pre-Processing Refunds:

If you need to cancel your order, you may be eligible for a refund if it has not yet been processed. Please contact us immediately with your order details. We will make every effort to accommodate your request if it is received before the order enters the production or shipping phase.

Damages and Issues

Packaging and Handling:

We take great care to pack our items securely to ensure they reach their destination in perfect condition. However, should you receive an item that is defective, damaged, or not what you ordered, please contact us immediately. Your satisfaction is important to us, and we will address the issue promptly.

Australia Post Insurance:

All items shipped with Australia Post include $100 of complimentary insurance coverage. This provides some assurance for damage or loss during transit. We recommend inspecting your delivery upon receipt and notifying Australia Post if any issues arise.

Liability for Damages and Delays:

Once your order leaves Ignite Custom Herbals and is handed over to Australia Post, we are not liable for any damages or delays that may occur during shipping. However, we will assist you in filing a claim with Australia Post if necessary.

Policy Updates

This policy may be updated from time to time to reflect changes in our processes or regulatory requirements. We encourage you to review it periodically for any updates. By continuing to use our services, you agree to be bound by the latest version of this policy.