Terms of service

These Terms of Service ("Terms") govern your access to and use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.

Overview

Ignite Custom Herbals ("we", "our", or "us") operates an Australian-based online store that supplies custom-formulated liquid herbs.  The statements on this website have not been evaluated by the TGA. 

Use of Products

The products and services offered by Ignite Custom Herbals are intended to support general wellness and provide symptomatic relief only. They are not designed to diagnose, treat, cure, or prevent any underlying medical conditions. The custom herbal formulations provided are based on the information supplied in the medical questionnaire and are not a substitute for an in-depth medical or naturopathic consultation.

To book an in-depth naturopathic consultation, which involves investigating and addressing the root cause of your health concerns through more targeted treatment, please visit https://www.ignitebyimogen.com.au/

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Ignite Custom Herbals or its licensors and is protected by Australian and international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

Privacy Policy

We respect your privacy and are committed to protecting the personal information you provide to us. Ignite Custom Herbals will only use your personal information (including health-related information) for the purpose of creating custom herbal formulations and for communication regarding your order.

All personal and medical information provided will be kept confidential and stored securely in compliance with the Privacy Act 1988 (Cth).

We will not share, sell, or disclose your personal information to third parties without your consent, except where required by law.

Please refer to our Privacy Policy for more information.

Limitation of Liability

To the fullest extent permitted by law, Ignite Custom Herbals shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.

Indemnification

All custom herbal formulations are based on the information provided in the medical questionnaire. You accept full responsibility for ensuring the accuracy of the medical information provided and the suitability of the prescribed herbal medicine for your needs.

You agree to indemnify and hold harmless Ignite Custom Herbals, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your use of our website or products, or your breach of these Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts located in Victoria for the resolution of any disputes.

Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.